FAQ
CUSTOM REQUESTS
Yes, I can do custom orders and special requests. Just depends if it is something I am interested in. Please email me your ideas.
Include pictures, sketches and other details that pertain to the request so I can accurately quote the custom build.
Please note that there is usually an up-charge for any changes made to one of my original design.
WHAT IS YOUR LEAD TIME?
In general, my lead-time always varies depending on my workload at the time your order is placed. Please remember this is a one-man operation and it takes time to build each piece. A general lead time is usually around 8-12 weeks.
WHAT FINISH IS USED?
Only a natural oil finish is applied to bring out the organic beauty of the wood. There are no colored stains applied and wood can’t be darkened or lightened.
GENERAL CARE GUIDELINES
DO NOT USE:
- Chemicals
- Detergents
- Scrub Sponges
- Steel Wool
Using the above products can severly damage and discolor the surface.
To remove dust use a clean microfiber cloth or feather duster. Rub in the direction of the grain for best result.
Quickly clean up any spills. Liquids will damage the wood and always use coasters.
Policies
RETURN & EXCHANGE POLICY
Due to the custom, made-to-order nature of my work, returns will not be accepted once your order is placed. This implies that cancellations are not permitted and exchanges are not accepted. I try my best to ensure that you receive your order in good condition and with the required quality.
SHIPPING POLICY
Orders are shipped via a freight company. The shipping costs listed cater for the lower 48 states. Each piece is protected in transit with a custom wood crate. It is also insured.
All deliveries are curbside, unless upgraded to white glove.
Local Pick up is also available.
You will be alerted via email with instructions on how to receive your order once it has been shipped.